1.1 We operate the website www.willowandeve.com (the "website"). Our main trading address is Willow and Eve Store is 23 Sea Lane, Rustington, West Sussex, BN16 2RD ("we", "our", "us" or "WillowandEve").

1.2 If you wish to contact us, including compliments and complaints, you can contact us by telephoning our team on 01903 339082 or by e-mailing us at info@willowandeve.com

1.3 If you are a consumer then references in these terms and conditions (the "Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for private and non-commercial purposes.

1.4 These Terms (together with our Privacy Policy and Terms of Website Use and Returns Policy) tell you information about us and the legal terms and conditions on which the Products are sold to you. The Terms, Privacy Policy, Returns Policy and Terms of Website Use are together the "Agreement".

1.5 Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that by ordering any Products in accordance with section 3, you agree to be bound by these Terms and the other documents expressly referred to in them.

1.6 You should print a copy of these Terms or save them to your computer for future reference.

1. 7 In these Terms:

1.7.1 "Buyer" means a purchaser of a Product on the website;

1.7.2 "Order" means an order for a Product placed on the website;

1.7.3 a reference to a party includes its successors or permitted assigns;

1.7.4 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

1.7.5 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

1.7.6 a reference to writing or written includes e-mails.


2.0 For Products listed or purchased:

2.1 we will deduct payment for the product from a Buyer's account when the Buyer submits their payment details on the website and purchases the Product;

2.2 an automatic notification email is generated by the website to the Seller (Willow and Eve) which includes the Buyer's address in order for the Seller to arrange delivery; If the buyer has opted to ‘Collect In Store’, collection can be made 24 hours after sale is complete.

2.3 in the event that we are unable to obtain authorisation for payment, we reasonably believe a transaction is fraudulent or you do not meet the eligibility criteria set out within these Terms then an Order may be refused;


3.1 The prices and Products displayed on the website are subject to change and may be changed at any time and without notice to you provided that if a Buyer places an order for Products through the website the price the Buyer will pay for the Product(s) will be the price displayed at the time the order was placed, except in the unlikely circumstance whereby the price displayed was incorrect and that pricing error was obvious and unmistakeable. The prices displayed on the website at any moment are only valid at that moment.

3.2 Prices shown on the website are in GBP

3.3 The price of a Product does not include delivery charges or any relevant import duties and taxes. Delivery charges are as shown on the Product detail page. Please see section 5 below for more information on delivery.

3.4 PROMO CODES Promo code discounts are strictly for use within the specified time, this means, payment must be completed before the code deadline. Postage costs are NOT included in the purchase amount required. EG. £20 off £200 and over, the purchases must be of a minimum value of £200.


4.1 Shipping costs may apply to your Order and additional costs may apply for certain premium delivery services. If these costs apply they will be displayed prior to payment being taken. Any other charges applicable to an Order will also be displayed prior to payment being taken, excluding import duties and taxes. Any delivery charges displayed do not include any relevant import duties or taxes.

4.2 Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.

4.3 If a Buyer orders Products from our website for delivery internationally, the Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. Buyers should check whether they are liable to pay import duties and taxes prior to purchasing any Product(s).

4.4 The Buyer will be responsible for payment of any such import duties and taxes. Buyers are advised to contract their local customs office for further information before placing an Order.

4.5 Buyers must comply with all applicable laws and regulations of the country for which they are destined. We will not be liable or responsible for a Buyer’s breach of any applicable law.

4.6 Buyers shall be responsible for providing us with up-to-date contact details in the purchase process.

4.7 For bulky and high value items, shipping costs may be adjusted once the final quote is received from our courier service.


5.1 Subject to the terms laid out in our Returns Policy, the Buyer may cancel an Order within 14 days of date of receipt of the Product(s) and all items should be returned unworn, in their original packaging and in saleable condition within 14 days of such cancellation directly to the Willow and Eve store address.

5.2 The Buyer will then be refunded the total amount paid for the Product(s) which are being returned within 14 days of receipt of the returned Product(s).

5.3 To cancel an Order, a Buyer is required to let us know that he/she wishes to cancel before delivery is completed.

5.4 We may make a deduction from the reimbursement to a Buyer of the diminished value of the goods if the Product(s) are not returned in a saleable condition or if the Products have been worn and/or are not returned in their original packaging.

5.5 All underwear, hats and swimwear items are strictly non-refundable. Please ask for detailed guidance on size, if required, prior to purchase.

5.6 For further information on returns, including the process to follow to cancel an Order and return any Product(s) please see our Returns Policy on our website.

5.7 Please note that due to the nature of the items, jewellery, watches, lingerie, swimwear and hats are non-refundable items.


6.1 For Product(s) that are defective, at the managers discretion, we may either offer you a refund (including the purchase price and original delivery costs), repair of the defective Product(s) or a replacement Product(s) at no cost to you.

6.2 Consumers have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by any right of return and refund in this clause or anything else in these Terms. Advice about legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


7.1 You must be at least 18 years old and legally capable of entering into binding contracts in order to purchase any Product(s).


8.1 The title to any Product(s) ordered through our website shall transfer to a Buyer upon our receipt of full payment for such Product(s).

8.2 Risk in the Products shall remain with the Buyer from the time of delivery.


9.1 We accept payment through; bank transfer, VISA, AMEX, Mastercard debit and credit cards or PayPal.

9.2 Payment for the Products and all applicable delivery charges is in advance. We will charge the Buyer's debit card or credit card or Paypal account when the Order is placed.


10.1 We reserve the right to restrict access to our website and the Products if you fail to pay any charges due to us by you under this Agreement immediately when such payment becomes due.


11.1 If you are a consumer:

11.1.1 we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity;

11.1.2 if we fail to comply with the Agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Agreement or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it as contemplated by you and us at the time we entered into the Agreement; and

11.1.3 subject to section ( ), our total liability in respect of the Products or any breach of this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, including loss or damage during collection, storage or return, shall not in any event exceed the value of the relevant Order.

11.2 If you are a business:

11.2.1 subject to section ( ), we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss;

11.2.2 subject to sections ( ) and ( ) our total liability to you in respect of all other losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the relevant Order; and

11.2.3 you shall indemnify us and keep us indemnified for any and all losses resulting from all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our contractors, carriers, agents, employees or affiliates which arise out of your use of the Products or your breach of this Agreement.

11.3 Nothing in these Terms excludes or limits our liability for:

11.3.1 death or personal injury caused by our negligence;

11.3.2 fraud or fraudulent misrepresentation; or

11.3.3 any other liability that cannot be excluded by law.

11.4 Except as set out in this Agreement, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Agreement. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

11.5 This section 12 shall survive termination of the Agreement.

11.6 We are in no way liable for any off-site transactions, negotiated and completed outside our terms and conditions.


12.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.


13.1 We may revise these Terms from time to time.

13.2 Every time you place an Order, the Terms in force at that time will apply to any corresponding Order.


14.1 You shall:

14.1.1 ensure that the information you include in your use of the website is complete and accurate; and

14.1.2 ensure that you only purchase Products if you are at least 18 years old.


15.1 We may terminate this Agreement with immediate effect by notice in writing to you if:

15.1.1 you fail to pay any amount due under this Agreement or

15.1.2 you are in breach of any term of this Agreement.


16.1 Upon termination of this Agreement for any reason:

16.1.1 you shall immediately pay to us all of our outstanding unpaid invoices;

16.1.2 the accrued rights, remedies, obligations and liabilities of each party as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry; and

16.1.3 sections which expressly or by implication have effect after termination shall continue in full force and effect.


Each party shall keep in strict confidence all information which is of a confidential nature and which has been disclosed by one party to the other party. This section 18 shall survive termination of this Agreement.


17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

17.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, impossibility of the use of motor transport or other means of public or private transport, road traffic accidents, road closures or mechanical failure.


18.1 Notices to you

18.1.1 Any notice given by us to you under this Agreement must be in writing and may be served by e-mail, by personal delivery to the person notified or its address, or by prepaid post.

18.1.2 Your address for service of notices shall be your e-mail and/or postal address specified in your Customer Account or any other address in England, Scotland or Wales which you have previously notified to us in writing.

18.2 Notices to us

18.2.1 Any notice given by you to us must be in writing and maybe served by personal delivery, by pre-paid post or by e-mail.

18.2.2 Our address for service of notices shall be our address set out in these Terms.

18.3 A notice will be served at the time of personal delivery or 48 hours after it has been placed in the post, or at the time the e-mail was sent by the sender, provided that the sender of the email does not receive an e-mail message stating that the email message has not been received by the intended recipient.

18.4 You will inform us in writing of any changes to your billing details, contact details, alternative contact details, authorised persons, insurance details or access details stated in your Customer Account.


19.1 All intellectual property rights in or arising out of or in connection with the Products shall, as between you and us, be owned by us.

19.2 These Terms are only available in the English language.

19.3 If any of these Terms conflict with any terms of an Order, the Order will take priority.

19.4 This Agreement is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.5 Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.

19.6 If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.7 If you are a consumer, you have legal rights in relation to the Products. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these Terms will affect these legal rights.

19.8 If you are a consumer, please note that the Agreement is governed by English law. This means an Agreement for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.

19.9 If you are a business, the Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. You and we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).


20.1 All listings are screened by Willow and Eve’s Approval team prior to being listed on our online platforms. Buyers are always encouraged to ask any questions prior to purchase, by contacting Willow and Eve. All payments for purchased items, are made directly to Willow and Eve. A period of 14 days is allowed for a buyer to contact admin to request a return and refund from the marked postage date.


21.1­_All items are thoroughly checked for signs of damage, wear and markings. All items are photographed comprehensively prior to dispatch to evidence the condition in which items are sold and dispatched. This is to protect both the buyer and Willow and Eve from fraudulent disputes.

21.2­_If the buyer is unsure of any element of the item, condition, size, construction, colour etc, the buyer must contact Willow & Eve with any questions before purchasing an item.

21.3_All items are listed as accurately as possible on willowandeve.com